Booking Terms & Conditions

All prices quoted to you are NET basis and in US Dollars, and are valid as per the date specified on the quotations and invoices issued.

Prices may change only under exceptional circumstances due to sudden and significant market, tax, or currency fluctuations. If this occurs, we will provide at least 30 days’ notice and offer the option to cancel.

Offers and quotations are valid for a maximum of 14 days, unless stated otherwise. Some hotel tariffs and airfares quoted may be special offers with a shorter validity period, such as 24 or 48 hours, or as available, to ensure the best possible rates.

Unless otherwise agreed, final payment is due as per the invoice no later than 30 days prior to arrival. For bookings made less than 30 days before arrival, payment must be made upon receipt of the invoice. We request timely payment, and it must be received by the date specified on the invoice.

Payments can be made by:

• BANK TRANSFER to the bank account mentioned in the invoice. Bank charges must be covered by the agent at the origin.

Deposits may be required by our specialists in some cases to secure reservations for services such as flights, cruises, hotels, and during certain peak travel periods.

The need for deposits, along with the applicable amounts and conditions (refundable or non-refundable), will be specified by our specialist on a case-by-case basis during travel planning and quoting.

Cancellations must be made in writing via email and received in a timely manner. Please consider weekends, public holidays, and time zone differences when sending your cancellation.

The charges outlined below apply unless different or special terms have been specified at the time of quotation or booking via email:

Charges for partial/total cancellations:

Individual travelers (Up to 8 persons):

• 31 days and more before arrival: Non-refundable deposit (if any)
• Between 30 and 22 days before arrival: Non-refundable deposit or 10% of total tour cost
• Between 21 and 15 days before arrival: Non-refundable deposit or 25% of total tour cost
• Between 14 and 8 days before arrival: 50% of total tour cost
• Between 7 days and 48 hours before arrival: 75% of total tour cost
• Less than 48 hours or on-site cancellation/shortening: 100% of total tour cost

For groups (from 9 persons):

• 31 days and more before arrival: Non-refundable deposit (if any)
• Between 30 and 22 days before arrival: Non-refundable deposit or 20% of total tour cost
• Between 21 and 15 days before arrival: Non-refundable deposit or 40% of total tour cost
• Between 14 and 8 days before arrival: 60% of total tour cost
• Between 7 days and 48 hours before arrival: 75% of total tour cost
• Less than 48 hours or on-site cancellation/shortening: 100% of total tour cost

For CSL Travel & Tours (excursions and day trips), children aged between 3 and 11 years at the time of travel will receive a 50% discount off the adult price, based on the total number of travelers (adults + children aged 3-11), unless specified otherwise in a proposal.

For tours including accommodation, prices for children will be calculated based on actual costs, and any discounts received from suppliers, such as reduced entrance fees or value-added services for children, will be passed on to clients. Accommodation costs will follow the individual hotel’s tariff, and children occupying their own rooms will be charged at the adult rate. During the booking process, we will make every effort to inform you about child discounts and any additional bedding requirements for children.

All flight quotations are provided separately, and children will be charged according to airline policies. Infants under two years of age generally incur minimal charges, as per airline regulations.

Changes may be necessary for various reasons during a trip. We will make every effort to assist clients who wish to make changes to their itinerary after departure. We will inform clients of any cost differences and collect payment promptly. Additionally, we reserve the right to modify or change the itinerary in the best interests and safety of the group. If such changes are unavoidable, we will promptly inform the client or agent.

We strongly recommend that clients arrange comprehensive travel insurance covering all planned activities, including cancellation, postponement, disruption clauses, and robust medical coverage, including evacuation flights. This ensures protection against unforeseen circumstances.

Please note that many credit card companies offer travel insurance if you pay for your trip with their card; it’s advisable to inquire with your credit card issuer about this benefit.

Travelers with severe allergies must inform us at the outset of their request regarding any special requirements they have, as this can significantly impact itinerary planning. It’s important to note that some allergies may not be accommodated by suppliers such as hotels and restaurants, and they may refuse bookings due to associated risks. Travelers should be prepared to manage emergencies when traveling internationally to places with unfamiliar cuisines and ingredients, and should therefore assume these inherent risks.

Even with advance notice, we cannot guarantee a completely allergy-free environment, as there may be instances of cross-contamination in kitchens or buffet settings at hotels and restaurants. In some regions like Japan or Korea, restaurants may be unfamiliar with certain allergies common in Europe or the US and may not be able to accommodate serious cross-contact allergies.

All refunds are subject to the refund policies of each hotel, airline, and other vendors, some of which have special cancellation policies where payments made are non-refundable. Our specialists will clearly indicate when payments or deposits are non-refundable and will alert clients before approaching deadlines.

Force Majeure: Force majeure refers to unusual and unforeseeable circumstances beyond our control or that of our suppliers, which could not be avoided even with all due care. This includes, but is not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial disputes, technical problems with transport, machinery or equipment, power outages or failures, natural or nuclear disasters, fire, flood, drought, adverse weather conditions, epidemics, outbreaks of illness, and fluctuating water levels in rivers.

In the event of trip cancellation or significant alteration due to force majeure, CSL TRAVEL & TOURS may: a) Offer alternative travel arrangements or products of comparable standard as feasible and suitable under the circumstances. b) If alternative arrangements are not possible, provide a proportional refund of monies paid by the traveler (minus any unrecoverable sums from suppliers). c) Credit the proportional amount paid by the traveler towards a future trip in any CSL TRAVEL & TOURS destination.

CSL Travel & Tours reserves the right to charge a fee to cover the administration costs associated with providing alternative travel arrangements or products.

All bookings will be confirmed via email, accompanied by relevant documentation such as the Final Itinerary of clients, Booking Vouchers (if applicable), and Air Tickets (where required). The confirmation email serves as a written agreement and confirmation of all bookings.

CSL Travel & Tours issues vouchers for clients only in specific cases when mandated by the supplier. A client’s passport or ID card serves as sufficient proof of identification, and all services will be provided as agreed.

Passport and visa requirements are the responsibility of the agent/client, and this information should be requested at the time of quoting/booking. It is crucial to provide the exact nationality of travelers when inquiring about visa policies, especially if the traveler differs from the agent’s country of residence.

Other personal documents such as a vaccine passport or a valid international driving license may be required, especially for self-driving tours. Keeping photocopies of all documents and spare passport photos handy, either physically or digitally, is advisable for unforeseen circumstances.
Passports must be valid for at least 6 months after the departure date from the last country visited. Please consult CSL Travel & Tours specialists if you have any uncertainties.

The personal data of travelers is securely stored. It is only shared with reliable suppliers when necessary for issuing travel documents and for security purposes. Personal data records are systematically deleted after clients’ departure.

CSL Travel & Tours is committed to providing services to the best of our ability and ensuring the satisfaction of our agents and their clients. It is understood that we act as an intermediary between the agent/client and various service providers such as airlines, hotels, transport operators, and tourism suppliers in-country. We exercise due care and diligence in selecting our local suppliers.

However, CSL Travel & Tours shall not be directly liable to the agent/client for any breach of services or unsatisfactory services provided by third parties. This includes any loss, injury, damage, delay, change in schedule, or other adverse events that are beyond our control and could not have been avoided even with special care and diligence. This limitation of liability applies whether the claim is based on indemnity, tort, or any other legal grounds.

All disputes, claims, and litigation concerning services shall initially be resolved through negotiation and mutual understanding involving CSL Travel & Tours, the agent/client, and the third-party suppliers responsible. CSL Travel & Tours will act as an intermediary and mediator to advocate for the interests of our agent/client during these discussions.

If negotiations and mutual understanding fail to resolve the dispute, claim, or litigation, it shall be settled through local arbitration in Cambodia.